When do you receive a response?

When do you get an answer of the childcare facility?

• The childcare facility you choose will respond 7 months before your chosen start date.
• Are you applying to start sooner than 7 months? Then you will receive an answer the month after the application.
• The childcare facility will send you an answer at the beginning of the month.
• You will get the answer via email. You don't have an email address?
  • If the response is positive, the child care facility will call you.
  • In case of a negative answer, you will receive a letter by mail.

You get a proposal from a childcare facility

You get an email with a proposal from a childcare facility. What do you do?

• You can view the proposal on ‘My childcare’.
• Contact the childcare facility before the date mentioned in the e-mail.
• Were you unable to contact the childcare facility before the date mentioned? Contact them as soon as possible to find out if the place is still available.
• Make an appointment to visit the childcare facility. This way you can get to know the childcare facility and confirm your registration.

Do you have doubts about the proposal from the childcare facility?

• Be sure to discuss this with the people at the childcare facility.
• There are many families looking for childcare. Many families only get one or even no proposal from a childcare facility. So think carefully before saying ‘no’ to a proposal.
• Are you sure you don't want the proposed place? Always let the childcare facility know!

You get a negative answer

There is a high demand for places in Brussels childcare. As a result, there is not always room for a child.

What can you do?

• Wait and see. After a negative response, your application remains visible to the childcare facility. You still have a chance to get a place.
  • Does a spot become available for your child later? If so, you'll receive a proposal.
  • You do not get any notification? Then there is no place available.
• You can add one additional childcare facility per negative response to your application. The extra childcare facility answers the month after you added it. Your application will remain active for your previous choices.
  • Go to 'My childcare' to add the additional choice.
  • Click 'Add extra childcare'.
  • Click 'Edit'. The new choice has now been added to your application.

Tip: Think carefully about the extra choices you add. For example: is the distance between your home and the childcare facility not too great? No, not a problem? Then add the extra childcare facility to your application.

Tip: Check if there is a new childcare facility on our site that suits you. Click on 'childcare facilities' to see all childcare facilities. Set the right filters. Is there a new childcare facility that is right for you? Then add the additional childcare facility to your application.

• Can you pay childcare without income-rate? Check the list of childcare facilities without income-rate on the website of Kind en Gezin.
  • Contact the childcare facility to apply.
• Do you consider French speaking childcare?
  • Check the website of L'Office de la Naissance et de l'Enfance (ONE).
• Do you live outside of the Brussels-Capital Region? Look for childcare where you live.
  • Check the website of Kind en Gezin to look for childcare in Flanders.
  • Check the website of ONE to look for childcare in Wallonia.

Do you change your desired start date, yes or no?

Yes, but you only change your desired start date when:

• your situation has changed. For example, because you are taking parental leave or because your studies. You will not need a childcare facility during that period. Are you sure you will not need childcare before the new start date? If so, you can move your start date.
• your desired start date has passed. You will receive an email that you need to move your start date to a later date.

Please note! If ou don't change the start date, when the start date has passed? Then your application will be deleted.

In all other situations, you DON'T change your desired start date.

Some examples:

• You didn't receive a proposal, but you need childcare from the start date you selected.
  • If so, leave your requested start date as it is. Each month each childcare facility of your choice will review your application.
  • Is there a vacancy on your desired starting date? Then the childcare facility will send you a proposal.

Please note! The childcare facility will not send you a proposal for your initial start date if you have changed your start date to a later time.

• Is your start date less than 5 months away? Then all childcare facilities can see your request. Did you move your start date? Then the moment at which each childcare facility can see your application also moves. So only change your start date if you are sure that you will not need childcare before then.